Our experience with Clydebuilt Windows & Doors has been extremely disappointing from start to finish.Since the installation, our home is noticeably colder, with significant draughts coming through several of the new windows worse than when we previously had old wooden frames. This is clearly unacceptable. When we raised concerns during installation, we were repeatedly told that everything was “normal” and “fine".While two members of the installation team (Justin and Jamie) were professional, the overall workmanship was poor. The draughty windows were installed by an apprentice, and our concerns were dismissed rather than properly investigated.The standard of cleanliness was also very poor. It took us over two hours to clean our home inside and out after the work was completed. No shoe protectors were worn, resulting in additional carpet cleaning costs, which should never be the customer’s responsibility.The sales process was equally frustrating. The sales representative, Paul, stayed nearly three hours instead of the promised one, repeatedly interrupting my working-from-home schedule. He was over familiar, spoke over us consistently, and focused more on personal anecdotes than providing clear, concise information. We asked repeatedly for a straightforward cost breakdown, but instead experienced over-promising and under-delivering. Even the installation team commented that the sales department appears disconnected from the realities of installation.We chose this company based on its association with a Scottish Government recommendation, which makes this experience all the more concerning. After numerous failed attempts to contact their after care team we feel we have no other choice but to contact the Ombudsman and also legal advice. Overall, this has been a stressful, time-consuming, and costly experience, and not one we would recommend based on our experience. They take your money, provide a very poor service and then ghost you. Avoid at all costs!
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Clydebuilt Windows & Doors is a family run business based in Cambuslang, Glasgow covering the whole of Scotland. We specialise in energy-efficient products like PVCu and composite doors, as well as double and triple glazing for homeowners, tenants, commercial customers and the trade.
With decades of experience in the business and a manufacturing base producing Rehau-approved products, you can be assured your home improvement product is from a business you can trust.See more
