We ordered our windows and front door from this company in October 2024. We were quoted 6 to 8 weeks for fitment. After quite a bit of badgering, they were actually fitted on 31st January 2025.The fitting team were excellent, hard working and very pleasant. What lets them down is the aftercare. What good is a 10-year warranty if no one does anything.The fitter noticed a crack on one of the welds and reported it, and we were promised an engineer would come out to check it. It didn’t happen until November, after many phone calls and complaints on their website. He came out, looked at the crack and said a replacement would be needed. It is now nearly the end of January 2026, and still nothing has been done, and no contact has been made from them.In total, I have phoned them 43 times, filled out their complaints form 3 times (last time 10 minutes ago). The next step will be Citizens advice and Trading Standards.Their complaints page states, “We will contact you within seven working days of receiving your complaint, to advise of next steps. We aim to have resolved your complaint within 8 weeks of receipt of your complaint. Where we are unable to achieve this, we will work with you to reach a resolution as quickly as possible.”
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Clydebuilt Windows & Doors is a family run business based in Cambuslang, Glasgow covering the whole of Scotland. We specialise in energy-efficient products like PVCu and composite doors, as well as double and triple glazing for homeowners, tenants, commercial customers and the trade.
With decades of experience in the business and a manufacturing base producing Rehau-approved products, you can be assured your home improvement product is from a business you can trust.See more
