clydebuilthomeimprovements.co.uk

Poor Customer Service

On the 22 May my father had a visit from a salesman who, i have to say, outstayed his welcome. After 3 hours with my elderly parents and making a phonecall to his 'boss' to see if he could get some money off for them, they were given a price for a new back door. The salesman advised he needed to take a 10% deposit that day, which my father paid. He filled out the paper work and left the order details with my dad. Feeling a bit uncomfortable about it all my dad checked his bank acct and to his dismay the salesman had added an extra £400 to his deposit! My dad called him straight away to enquire why so much had been taken off to be told that it was an admin fee and that he had been told about it - my dad may be 81 but he has all his faculties and knew that this had not been mentioned. My dad requested that his order be cancelled as the deciet had made him feel uncomfortable about the company. The salesman agreed to do this and advised it would take 21 days to get any money back in his acct - to this date there is still no money!!!I have now taken this on as it is causing undue stress to my father. After speaking to 'Paul' the customer service manager I felt somewhat hopeful that he had listened to me and sorted a bank transfer to happen by the close of business that day (8.7.25). Guess what...nothing!! We are now 48 days after the initial cancellation and my father is still out of pocket. I have called Consumer Advice Scotland and logged this issue with them. Not only was the salesman in breach of the law for staying for an unneccessary amount of time but also fraud as he at no point mentioned the £400 administration fee. Come on Clydebuilt Windows and doors you need to step up and reimburse the money before this escaltes to a small claim court case. My advice STEER CLEAR and as another customer said AVOID AVOID AVOID

Date of experience: Jul 09, 2025