We cancelled our order one month ago and were informed that we would get our 'admin fee' of £399 back within two weeks. After two weeks, we received an email stating we would get our money in two weeks time which is today.
I have called the main number several times today and had no answer. So I decided to phone one of the many mobile numbers that contacted me once I enquired about the windows and a guy picked up and said he would get in contact with the relevant department. It is now 15:07 and we have had no call back or refund and the office is closed.
When we first cancelled the windows, they would no longer pick up from the main office number, so I tried on my partners phone and they picked up straight away - says it all I think.
Tread with caution if considering using this company.
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Clydebuilt Windows & Doors is a family run business based in Cambuslang, Glasgow covering the whole of Scotland. We specialise in energy-efficient products like PVCu and composite doors, as well as double and triple glazing for homeowners, tenants, commercial customers and the trade.
With decades of experience in the business and a manufacturing base producing Rehau-approved products, you can be assured your home improvement product is from a business you can trust.See more
