I acquired a vehicle from this place last week and experienced very poor customer service. I was scheduled to collect the car at 3 PM, but it wasn’t ready until 3:40 PM. The salesman repeatedly called me by the wrong name despite my corrections and seemed more interested in discussing his commission than addressing my concerns. Upon receiving the car, I was informed of a slow puncture and directed to a location that was quite inconvenient for me. There were also several issues with the vehicle, including a wiper motor needing replacement and a misaligned carpet. The garage was supposed to arrange collection of the car from my home, but due to poor communication, that didn’t happen. I took the car in on Friday, only to find out that the mechanic had to replace the back springs due to rust, despite the car being promised to me in good condition. I will not be returning to this establishment.
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