Firstly Terri is excellent. Really friendly, enthusiastic and knows her stuff. She really tries to make sure you’re happy and getting great service and you can tell she wants to make a sale both sides are happy with. Unfortunately this is where the positivity ends as she’s held back by the rest of the sales management. Tried really hard to buy a bike from cmc Newport and have used them happily several times over a number of years. It seems new staff or the fact there is now little competition in South Wales means their standards have dropped lately. I called in to buy it on 2 separate occasions but wasn’t able to. Was given a very low part ex offer for my bike with absolutely no negotiation. Part excuse being they would have to put to trade as they can’t retail that type of bike. Despite being a bike I purchased from them, similar bikes (age and type) being on the website at the time, and having been told this on a previous part ex that was then on their website soon after. Sold mine via webuyanybike for £500 more than their offer. Put a deposit on the bike i wanted and went in on the weekend to purchase. Knew it was priced high compared to comparable but hoped to negotiate a small reduction. Discovered in store that the bike needed a major service and was quoted £750. Initially they refused to consider any reduction and eventually offered £200 off. Sales manager even acknowledged the bike was overpriced when shown autotrader ads for comparable bikes and noted another store had taken it in on too high a part ex price but they had to make their profit. I had raised a couple of minor issues on bike and the manager seemed more interested in proving me wrong and telling me I didn’t need to buy if not happy. Eventually agreed to speak with service manager on the Tuesday to see if slight discount on the service might be possible and would call me. By 1pm on Tuesday I called as had heard nothing. Given the poor service and being told on that call he had not even spoken with the service manager, but would try to and would call me back, I advised I would prefer my deposit back. I wasn’t even asked why I had decided to pull out of the sale! Thoroughly disappointed with the poor attitude and want to put profits over customers. Have since purchased a bike from a dealer in Bath and the difference in attitude, price and customer service was night and day so definitely worth looking further afield.
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Used bikes and new Yamaha motorcycles for sale. Finance available on all bikes with part exchange welcome. If it’s bikes, it’s CMC!
