Review Time
CMC motorcycles were my first choice when it came to buying my Triumph Tiger 1200, because of their excellent choice of quality bikes, lifetime warranty, and locations near to me. Adam at CMC Cannock was a pleasure to deal with, and made it simple and hassle free to buy my bike. It was delivered on time by a friendly team who talked through everything, they even swapped out a low battery which they discovered on the morning of delivery. Absolutely five star service from enquiry to delivery with excellent communication.
CMC motorcycles were my first choice when it came to buying my Triumph Tiger 1200, because of their excellent choice of quality bikes, lifetime warranty, and locations near to me. Adam at CMC Cannock was a pleasure to deal with, and made it simple and hassle free to buy my bike. It was delivered on time by a friendly team who talked through everything, they even swapped out a low battery which they discovered on the morning of delivery. Absolutely five star service from enquiry to delivery with excellent communication.
Firstly Terri is excellent. Really friendly, enthusiastic and knows her stuff. She really tries to make sure you’re happy and getting great service and you can tell she wants to make a sale both sides are happy with. Unfortunately this is where the positivity ends as she’s held back by the rest of the sales management. Tried really hard to buy a bike from cmc Newport and have used them happily several times over a number of years. It seems new staff or the fact there is now little competition in South Wales means their standards have dropped lately. I called in to buy it on 2 separate occasions but wasn’t able to. Was given a very low part ex offer for my bike with absolutely no negotiation. Part excuse being they would have to put to trade as they can’t retail that type of bike. Despite being a bike I purchased from them, similar bikes (age and type) being on the website at the time, and having been told this on a previous part ex that was then on their website soon after. Sold mine via webuyanybike for £500 more than their offer. Put a deposit on the bike i wanted and went in on the weekend to purchase. Knew it was priced high compared to comparable but hoped to negotiate a small reduction. Discovered in store that the bike needed a major service and was quoted £750. Initially they refused to consider any reduction and eventually offered £200 off. Sales manager even acknowledged the bike was overpriced when shown autotrader ads for comparable bikes and noted another store had taken it in on too high a part ex price but they had to make their profit. I had raised a couple of minor issues on bike and the manager seemed more interested in proving me wrong and telling me I didn’t need to buy if not happy. Eventually agreed to speak with service manager on the Tuesday to see if slight discount on the service might be possible and would call me. By 1pm on Tuesday I called as had heard nothing. Given the poor service and being told on that call he had not even spoken with the service manager, but would try to and would call me back, I advised I would prefer my deposit back. I wasn’t even asked why I had decided to pull out of the sale! Thoroughly disappointed with the poor attitude and want to put profits over customers. Have since purchased a bike from a dealer in Bath and the difference in attitude, price and customer service was night and day so definitely worth looking further afield.
Because of scammers I was uneasy buying my bike privately. For self preservation i decided to go to a dealer. I knew what I wanted and checked out several companies, including going into local dealers. I eventually found the bike I wanted at CMC Motorcycles. For my peace of mind I determined everything I needed to know about the bike together with verifying their credibility and standards of customer care. I’m 76 years old, never before have I been treated with such care, respect and attention to detail, they exceeded every expectation. On reflection, I believe them to be an outstanding company. What I asked of them was not easy, they met and exceeded everything I wanted, all in a friendly, caring and most professional way. Please believe me I’m not getting anything for this, I’m simply telling the truth. This transaction has built a kind of friendship. If you are looking to buy a bike look nowhere else. Thank you Martin, your Boss and the shop manager, you’ve been truly outstanding, and that’s the Truth.
Visiting cmc motorcycle yesterday wow what a great motorcycle shop all very friendly and welcoming i went for a helmet and Kim and leanne was very knowledgeable and helpful very friendly and nothing was too much trouble i would definitely recommend this shop for all your motorcycle requirements 😀
Bought a £12,000 bmw r1250rs from cmc cannock. All went smoothly from Simon. Oil and filter change. Called in at cmc chesterfield to ask about having service there for 22,000 miles baring mind it's only done 16,500 and cmc chesterfield said although they were the same company they did not know what it had done. So they said it would have to have a 12,000 service again. Seems phones and emails are not part of this companies business. They they said that the 22,000 service would cost in the region of £850 to £950. I think someone is taking the piss. CMC lifetime warranty is not worth the paper it's printed on. Love the bike but service stinks at CMC I'm afraid. Be warned ⚠️
Just want to heap some well deserved praise on CMC (Thunder Road ) Bridgend Just purchased a used Triumph Scrambler from them and gotta say that the whole experience was as smooth as silk Chris from sales contacted me after I made an initial enquiry ( on his day off !! ) Answered all my questions sent me a video of the bike and valued my part exchange all with out me leaving the house He then seamlessly dealt with the whole process which eventually led to me being the proud owner of a stunning Scrambler Delivery of my new bike and collection of my px all done very quickly. The delivery driver Paul was a top bloke as well Can’t fault this company nice to deal with proper bikers
CMC Newport are fantastic! I took my Yamaha MT07 in to have the suspension lowered. Prior to booking in, Phil spent time on the phone with me discussing the various options and costs. When I got there for fitting, the team were so friendly, helpful, and did a brilliant job. The showroom had a great selection of bikes, clothing and accessories, and the snacks van offered a great choice too! Altogether it was a really fun experience - and I'm so pleased with the lowered suspension - my biking career has been completely invigorated and given this 63 year old very short female at least another 30 years of riding!! Thank you CMC. Highly recommended!
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Used bikes and new Yamaha motorcycles for sale. Finance available on all bikes with part exchange welcome. If it’s bikes, it’s CMC!
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