Yesterday, my partner visited the local branch to joint our accounts. He was told to bring an invoice with names and addresses, and that I needed to have an account there as well. No one mentioned making an appointment. When we returned today, we were not greeted warmly and were told we needed an appointment. There was no one else in the branch, and the staff seemed disengaged. The customer service was lacking, and my partner has been trying to call the head office, but the wait was too long, so we had to hang up. This experience has been very frustrating.
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The Co-operative Bank, a bank based in and registered in New Zealand, provides everyday banking, deposits, savings, loans, insurance and small-business banking throughout the country.
