I decided to cancel my membership today due to a series of disappointing experiences and an alarming interaction with the support team. Although the concept of the service is appealing, the execution is lacking. In my last three bookings, I consistently received cars that were dirty (muddy interiors, trash left behind) and significantly damaged (large dents). The main reason for my departure is the attitude of the support team. I reported a serious issue with a vehicle where the gear selector was physically jammed with sticky residue, creating a genuine safety hazard. When I raised concerns about maintenance, the 'Senior Team' offered a meager credit. Worse, when I explained the safety implications, the agent responded in a condescending manner, stating that the vehicle wouldn't switch gears. I understand how an automatic car functions, and being patronized while reporting a legitimate safety concern is unacceptable. The service expects premium prices while providing dirty vehicles and dismissive responses. Steer clear.
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Co Wheels is an innovative social enterprise offering ‘pay-as-you-go ’ car hire with cars parked in convenient locations close to where people live and work.
Members can make use of car club vehicles as and when they need them, without any of the costs of private car ownership.
We have more than 600 vehicles - cars, estates, seven seaters and vans - in over 50 locations across the UK from the Scottish islands down to the south coast, including Glasgow, Dundee, Newcastle, Birmingham, Salford, Oxford and Bristol.
You can rent by the hour or day, sign up online and then you can book vehicles on our website or via our smartphone App from just £5.50 an hour.See more
