coachhire.com.au

3.6
3.6 Based on 176 reviews

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Karrie Sanders
Pay for "extra" stops even though it’s a day hire

for "extra" stopsBooked for a full day for private tour, set pricing for directions to anywhere on the day from 9.30am to 6.00pm. Then when sent through the itinerary and directions for the driver I was asked to pay another $100 for extra drop - no extra drops as drops weren't even mentioned in original booking. I paid it as it was a birthday gift for a friend, then the bus driver was on time in a huge bus, coach when I only wanted a 24 seater..... that was a shock. The driver also refused to drop passengers at the last drop even though the instructions were clear and a map was included. They included one site as two drops by mistake. It was a painful experience, never again.

2
Date of experience: Sep 02, 2022

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