coachhire.com.au

3.6
3.6 Based on 176 reviews

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Average Rating

3.6

/
5

176 Reviews

5 Star
59%
4 Star
5%
3 Star
1%
2 Star
3%
1 Star
32%

All Reviews

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Review Time

meganova8337
Extremely disappointed with this coach hire

I cannot recommend this coach hire to anyone. I arranged for a coach to transport an elderly group for a trip to Melbourne, but it arrived 40 minutes late, causing us to miss part of our river cruise. Thankfully, the cruise held on for us, but it was still cut short. Overall, I'm very dissatisfied with this service.

1
Date of experience: Dec 23, 2025
Tyrone Walker
I cannot recommend this coach hire at all...

I cannot recommend this coach hire to anyone. I arranged for a coach to pick up an elderly group for a trip to a city. The coach arrived 40 minutes late, causing the group to miss a river cruise. Fortunately, the cruise waited for us, but it was cut short. I would not suggest this service to anyone... Very disappointed.

1
Date of experience: Dec 07, 2025
Herbert Morgan
I've never encountered such rudeness on a call

The issue was with rescheduling our route. This took 5 phone calls and multiple emails. When I spoke with the representative handling our booking, he was extremely rude, displaying a disgusting tone. He talked over me and was dismissive. Your team should be ashamed.

1
Date of experience: Oct 04, 2025
Elizabeth
Over an hour late on our wedding day

We hired this service for our wedding shuttle from the ceremony to the reception. It was a short trip of 5 minutes and around 3 km. They not only failed to arrive on time but were an hour late, and the driver had difficulty understanding directions when she finally arrived. Now this service is disputing the driver's lateness, which caused our wedding to run 30 minutes behind and led to unnecessary stress.

1
Date of experience: Mar 15, 2025
Elvis Brown
Can I give a negative rating?

Can I give a negative rating? I would if I could. The service was terrible—no acknowledgment from the company for not providing the service we paid for. Don't use this service; they will ruin your day!

1
Date of experience: Mar 15, 2025
Canute Coleman
Wedding return trip

The service outsources to various depots. We had a rocky start when the depot that accepted our job canceled. The job, being a one-way return from a wedding late at night, was not ideal, but the team made 19 calls to find a willing company. Despite my nerves, everything went smoothly. The driver was great and the bus was comfortable. Communication was as expected.

5
Date of experience: Jan 11, 2025
TheCraftenRon
Fantastic trip to the zoo

Customer service was excellent—super friendly and great communication throughout. The driver was punctual, and the vehicle was clean, tidy, and had excellent air conditioning. Would definitely use again!

5
Date of experience: Jan 07, 2025
Steer clear of this company

Steer clear of this company; they will take your booking and money and send you any shabby bus they can find. I recommend booking elsewhere; my experience has been dreadful. BEWARE!

1
Date of experience: Dec 21, 2024
Virophage14
5 and a half hours late

They were 5 and a half hours late. The refund was inadequate. I ordered a trailer and never received it. Do not use this service.

1
Date of experience: Dec 02, 2024
mithunc85
Amazing trip.

Amazing trip. Clean bus and trailer, good air conditioning, and the driver was on time for both trips, driving safely and being very accommodating. I will be using them again for two trips next year! Well done on the service!

5
Date of experience: Nov 24, 2024

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