Worst experience ever with a company. I got scammed and stolen from all in the same moment!! I ordered the denim Rowan, unfortunately UPS took it to the wrong address and even the photo was for the wrong address.. so i frantically called Coach and they issued me a merchandise card for a replacement bag, but that bag was now sold out. So I waited a few days and found another bag in liked and called in to place a order over the phone. I gave the number to the agent on the phone she placed the order and said I'll receive an email. I did not get an email so I knew something was wrong so I called in to check on my order. I was told by another agent that there was a glitch in the system and my order was canceled but the money was not put back on my card. So they were gonna escalate it and get back to me. No one called me so after 3 days I called back, was told by another agent that there still looking into it and They will get back to me. Another 3 days and nothing. So I called back, now I'm being told that the card was used for an online purchase in South Carolina..I am in Michigan!! So one of there agents used my merchandise card to buy a bag and they will not give me my money back, they literally told me Oh well your just screwed. So I'm out $420!!! Absolute bullshit!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Coach is a New York modern luxury brand established in 1941. Coach brings sophistication, authenticity and timeless style to its women's and men's lifestyle collections. Find out more about Coach Home at Coach.com.