Review Time
I only gave it 1 star because I had to! DO NOT Order anything from Coach Outlet or Coach for that matter. I was charged for 2 items never received contacted Coach Outlet got the run around for about a week and got no where! Buyer Beware! I’m actually now going to sell or donate everything I ever purchased from Coach Outlet or Coach because of this situation. I’m taking about thousands of $ I spent to just dump I may just toss it in the garbage can.
I only gave it 1 star because I had to! DO NOT Order anything from Coach Outlet or Coach for that matter. I was charged for 2 items never received contacted Coach Outlet got the run around for about a week and got no where! Buyer Beware! I’m actually now going to sell or donate everything I ever purchased from Coach Outlet or Coach because of this situation. I’m taking about thousands of $ I spent to just dump I may just toss it in the garbage can.
Based on these reviews, I was quite nervous and afraid that my order wouldn’t arrive. I immediately contacted customer service to ask for a tracking number or an update, as I hadn’t received an order confirmation. Within half a day, I already received a response telling me to be patient, along with an update confirming that my order had in fact been received.I received the bag within just two days after placing the order super fast! It was delivered in perfect condition, everything was neatly packed, and it came with a Coach dust bag. I’m extremely happy with my Mini Rowan bag and will definitely be ordering again from the Coach Outlet (Austria).
After the website had a bug, my order was placed twice. They were unable to cancel the order, offer me free return shipping, and/or any other compensation.I wonder how many other people this has happened to. It's not far from being a scam. There is no process for stopping a package that is still in the warehouse, and no verification of two identical orders placed at the same time.That was the last time for me.
They claimed it was an empty package scam after more than 50 days had passed.I bought a bag from Coach. It showed up damaged with crushed corners and scratched leather. They had shipped it in a cheap paper bag instead of using a proper box.I sent it back the very same day with their prepaid FedEx return label. The tracking information clearly showed it got delivered to their warehouse on October 24. Someone signed for it there. The weight came in at 1.4 pounds.That was over 50 days ago. I still have not seen any refund. Their support team keeps saying the same thing. Even the team leader Jennifer Simpson repeats that the package arrived empty. They tell me to contact FedEx every time. FedEx explained that only Coach can file a claim since it was their label and account.Coach never sent any photos or real proof. They just keep sending those copy-paste responses over and over. I have spent thousands of dollars with this brand across the years. This whole thing feels straight-up unacceptable. It even seems deceptive in a way.I lost all trust in how Coach handles returns now. You should avoid them if you care about keeping your money safe.Order number is XUP35650547.Tracking number is 797675695301.
I have ordered a few things from the site. Ten days have gone past ant my items haven't been shipped yet. Sent emails no response. Has this ever happen to anyone else? Should I be worried that my bags won't be delivered? What should I do?
Worst experience ever with a company. I got scammed and stolen from all in the same moment!! I ordered the denim Rowan, unfortunately UPS took it to the wrong address and even the photo was for the wrong address.. so i frantically called Coach and they issued me a merchandise card for a replacement bag, but that bag was now sold out. So I waited a few days and found another bag in liked and called in to place a order over the phone. I gave the number to the agent on the phone she placed the order and said I'll receive an email. I did not get an email so I knew something was wrong so I called in to check on my order. I was told by another agent that there was a glitch in the system and my order was canceled but the money was not put back on my card. So they were gonna escalate it and get back to me. No one called me so after 3 days I called back, was told by another agent that there still looking into it and They will get back to me. Another 3 days and nothing. So I called back, now I'm being told that the card was used for an online purchase in South Carolina..I am in Michigan!! So one of there agents used my merchandise card to buy a bag and they will not give me my money back, they literally told me Oh well your just screwed. So I'm out $420!!! Absolute bullshit!!
Would give zero stars if I could. Ordered a bag online. A week later got an email that it’s no longer available and my order is cancelled. Btw unless you’re updating inventory by carrier pigeon this is a ridiculous length of time. Then I complete my customer experience rating that they solicited from me and rated a zero because of this experience. Very soon after I got a phone call from their customer service. Said bag was out of stock online but not in store. Created a new order from store inventory. How lovely. Until 4 days later I get the email that they’ve cancelled the order. Again. How ridiculous. It’s outrageous that in order to fix an issue, you again create the same issue. Store should have been contacted and item pulled before even contacting me by phone. Very unprofessional and unreliable sight that keep track of their own inventory or follow thru on attempts to correct issues.
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Coach is a New York modern luxury brand established in 1941. Coach brings sophistication, authenticity and timeless style to its women's and men's lifestyle collections. Find out more about Coach Home at Coach.com.
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