Would give zero stars if I could. Ordered a bag online. A week later got an email that it’s no longer available and my order is cancelled. Btw unless you’re updating inventory by carrier pigeon this is a ridiculous length of time. Then I complete my customer experience rating that they solicited from me and rated a zero because of this experience. Very soon after I got a phone call from their customer service. Said bag was out of stock online but not in store. Created a new order from store inventory. How lovely. Until 4 days later I get the email that they’ve cancelled the order. Again. How ridiculous. It’s outrageous that in order to fix an issue, you again create the same issue. Store should have been contacted and item pulled before even contacting me by phone. Very unprofessional and unreliable sight that keep track of their own inventory or follow thru on attempts to correct issues.
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Coach is a New York modern luxury brand established in 1941. Coach brings sophistication, authenticity and timeless style to its women's and men's lifestyle collections. Find out more about Coach Home at Coach.com.