Terrible customer service. I would give them a 0 if I could. Paid for express shipping, on their website they guaranteed shipping between 2-5 business days. Ordered on their site on Sunday hoping the order would ship on Monday for delivery by Thursday but unfortunately my order is delivering late and will not work for me anymore. When I asked for the refund on the shipping, customer service agent told me they can't refund shipping as the 2-5 day delivery time starts from the day order ships and not from the day you place order. This is ridiculous and false advertisement. On top of that, after paying extra for faster shipping they still send the order out via UPS ground and when I brought this up, agent is adamant on order shipping via 2-day shipping when I can clearly see it being ground UPS website. Absolute liars, never buying from Coach ever.
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Coach is a New York modern luxury brand established in 1941. Coach brings sophistication, authenticity and timeless style to its women's and men's lifestyle collections. Find out more about Coach Home at Coach.com.