I pre-ordered riftbound from Coasties a few months ago and was expecting it to ship on the release date. The date came and went and I had heard nothing from them, no shipping email or update. I emailed their support a few days after asking for an update and was told I would receive a tracking number by the end of the day. I did not receive anything and since then they have not responded to any attempts to contact them. To add to this I can no longer see my order on their site when I try track it so I assume they have deleted/cancelled it without informing me or offering a refund. As of writing this review it seems the only thing I can do is request a chargeback and report them to Shopify, Trading Standards and any other relevant parties.It seems based on mine and other experiences they have a habit of not fulfilling orders and hoping that the customer will not notice due to the lack of communication from them so they can essentially rob you.Do not trust Coasties Collectibles with your money.Update: After over a week of trying every way I could find to get in contact and probably being a pain in the ass I didn't get an explanation as to what happened but my order was finally shipped. Packaging was great and the product was in good condition but overall I still cannot recommend Coasties Collectibles due to lack of contact/updates and that I am unsure I would have got my order and they'd still have my money if I had not been persistent with trying to contact them.
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