Review Time
Never delivered on a product for over 5 months.
No responses to e-mails or discord posts (would just get deleted). No response to support tickets on discord.
EVENTUALLY, an email apologising and explaining how they'd refund me.
After everything, I'd expect a quick refund, but over 1.5 weeks and no. Funny how they're ready to take everyone's money instantly from their bank account, but can't refund for days on end.
Don't buy from them and if you look at the reviews, the person's right. Repeated users are rating it 5 stars on the same day on separate occasions.
Joke of a store.
Never delivered on a product for over 5 months.No responses to e-mails or discord posts (would just get deleted). No response to support tickets on discord. EVENTUALLY, an email apologising and explaining how they'd refund me.After everything, I'd expect a quick refund, but over 1.5 weeks and no. Funny how they're ready to take everyone's money instantly from their bank account, but can't refund for days on end.Don't buy from them and if you look at the reviews, the person's right. Repeated users are rating it 5 stars on the same day on separate occasions. Joke of a store.
Ordered a couple of Riftbound boxes. No communication. No updates. Created 3 tickets. They say they try to get back in 24 hrs. Weeks later, still nothing. I ordered months and months ago. Currently, there are no boxes available, and I'm unable to play the game.So at the moment, they have mine and everyone else's money and are using it to order products to sell. Where are the customers' rights?How is that not scamming? On Discord, they are running raffles and all sorts, yet can't provide updates. Taken people's money and not delivered. No doubt using the money to pay bills and buy products.Remember, it takes literally 20 seconds to write a message, which would only have to be done once a week. That's clearly too much for them.(PS - look at their reviews. After getting bad reviews, they suddenly have a bunch of positive reviews all on the same dates (26th June & 13th November). Positive reviews by the same people on exactly the same dates as each other. VERY suspect)
Like many other new reviewers i was also scammed by Coasties Collectibles.I pre-ordered 8 riftbound booster boxes on August 4th that were finally cancelled on November 21st after struggling to get into contact with them. Coasties was never a vendor for any riftbound product and you can confirm for yourself on the official vendor site. I'm not allowed to link it in the review but it's on the uvsgames domain just google for riftbound store locators. They made up a story about them only getting half of their supply, but that's a lie because they shipped 0/8 of my booster boxes. They are taking loans out from people on products they know they can't secure. You can see they've done this to a lot of people on lots of product sorting by new reviews here. Any negative reviews or messages are deleted in the Discord. I'm assuming the positive reviews are themselves honestly.If this happened to you you're legally entitled to 8% interest at a bear minimum, but be careful because i've been screwed on fraudulent pre-order stores like this closing up shop altogether. As another reviewer pointed out the person that own's this business has had 2 businesses shut down since 2022, a big red flag. As of right now i have not received a full refund.
Coasties Collectibles has become my go to site for all pokemon TCG, the way they look after their customers is amazing. Every order i’ve had(which is quite a lot now!) has been cheap, well packaged - and shipped fast.I have always been notified in advanced for any delays, and their communication towards issues has been nothing but excellent.I’ll forever recommend Coasties!
I pre-ordered riftbound from Coasties a few months ago and was expecting it to ship on the release date. The date came and went and I had heard nothing from them, no shipping email or update. I emailed their support a few days after asking for an update and was told I would receive a tracking number by the end of the day. I did not receive anything and since then they have not responded to any attempts to contact them. To add to this I can no longer see my order on their site when I try track it so I assume they have deleted/cancelled it without informing me or offering a refund. As of writing this review it seems the only thing I can do is request a chargeback and report them to Shopify, Trading Standards and any other relevant parties.It seems based on mine and other experiences they have a habit of not fulfilling orders and hoping that the customer will not notice due to the lack of communication from them so they can essentially rob you.Do not trust Coasties Collectibles with your money.Update: After over a week of trying every way I could find to get in contact and probably being a pain in the ass I didn't get an explanation as to what happened but my order was finally shipped. Packaging was great and the product was in good condition but overall I still cannot recommend Coasties Collectibles due to lack of contact/updates and that I am unsure I would have got my order and they'd still have my money if I had not been persistent with trying to contact them.
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