I paid for two separate orders on the 28th and 29th of July. One was cancelled without any notification sent. I only found out about that cancellation when the second order was cancelled days before release.I feel this needs stressing: I'm not the only customer to be denied a cancellation notification. Shopify's UI always defaults to sending an email notification when an order is cancelled and there's no way to change the default behaviour. The store owner had to purposefully uncheck the notification flag to silence each cancellation every time. This doesn't happen accidentally and seems clearly intended to delay refunds and chargebacks.Both cancellations were flagged falsely as being at the customer's request. Presumably he oversold or had no intention to sell. The lack of explanation or communication is also incredibly unprofessional.I repeatedly followed up in an attempt to get a response. He finally responded in discord with "Let me check this out now". Seventy hours passed with no further communication and no response to pings requesting follow ups. Today he closed the support ticket without any comment. It feels like I'm dealing with a child.His actions absolutely seem fraudulent, and he definitely has zero respect for other people's time and money.
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