This company has demonstrated behaviour that raises serious consumer protection and regulatory concerns.In my own case:* Payment was taken late July.* The transaction was cancelled days before the scheduled release, without any refund being issued.* There was a false assertion that the cancellation had been made at the customer’s request. * Multiple attempts to contact the business have been ignored, despite the owner remaining active on public platforms such as Discord.* A chargeback was necessary in an attempt to recover the funds.Falsely claiming that customers have cancelled their purchases to avoid supplying goods may amount to fraud by false representation under Section 2 of the Fraud Act 2006.The continued lack of communication from the owner suggests there may have been no genuine intention to supply the goods - conduct which could similarly fall within the scope of the Fraud Act 2006.Based on my own experience and the reviews of others, the owner appears to be engaging in persistent breaches of consumer protection legislation. Persistent and deliberate non-compliance of this nature constitutes a criminal offence and warrants investigation by the relevant enforcement authorities.Public records available through Companies House show that the owner has previously dissolved two other companies since 2022. It is reasonable to question whether this latest entity, Coasties Collectibles Ltd, will follow the same pattern.A pattern of deliberately taking money without supplying goods, misrepresenting how transactions are cancelled, persistently breaching consumer law, and continually dissolving companies could also indicate underlying HMRC compliance failures.I strongly advise affected customers to submit formal complaints through the concerned operating and regulatory channels:* Asmodee* Shopify* Trading Standards (via Citizens Advice)* HMRCThis is the most effective way to prevent further consumer exploitation.TrustPilot's policies permit users to post one review every 24 hours for the same company. I would encourage affected consumers who are seeking a response, explanation, or refund, to make use of this facility to document their experience and request accountability.
Claim your business profile now and gain access to all features and respond to customer reviews.
Discover Coasties Collectibles – your ultimate destination for Pokémon TCG! Shop rare cards, sealed packs, and exclusive collectibles. Fast shipping worldwide. Catch them all today!
