I placed a Pokémon preorder with coasties collectibles over 2 months. I just received an email recently claiming my preorder was cancelled.For some reason the email stated the reason for cancellation was becasuse I had requested it. When clearly the real reason was that they sold more product than they were allocated.I have yet to receive my refund, and I tried contacting the company via multiple channels, but they're totally unresponsive. It's looking like I will have to issue a chargebackStay away and order your product elsewhere.EDIT: I have done a bit of research on the business by checking their filings with company house. There is one registered owner in his early 20s running it out of what I believe to be is their parents house. You can check their tiktok for yourself, but their whole inventory takes up less space than two shelves (that can't be larger than 100cm across and 40cm deep). This isn't a large or established company that is getting tons of pokemon stock as the website would have you believe. Most of the stock shown on tiktok seems to be collection boxes and less desirable sets such as temporal forces. The 'out of stock' options for prismatic booster bundles are purely for show. I am almost sure that most of the 'out of stock' items on the website have ever been in stock in the first place. This is not a business I would give your money to, the owner has dissolved two firms before this and there is a strong likelihood of this happening again. In regards to the recent wave of mega evolutions cancellations: a company that regards a restock as a single case of shrouded fable ETBs on social media is going to have a tough time getting an allocation of mega evolutions. Judging by the number of people I have seen chasing down a refund for cancelled pre-orders this points to incompetence or fraudulent activity. If there ever was an allocation of mega evolutions given to this store than the owner has very likely appropriated it for sale on second hand market places such as ebay or perhaps more likely whatnot.For those that don't know registering a business with a small warehouse location / some semblance of a storefront is a common way rip and shippers on whatnot get product. How this guy was able to do this from his residential address, also points to complete negligence on behalf of the distributor.There are plenty of scaled down pokemon operations where the owners are friendly, efficient and would take accountabilty. At coasties the owner hides and refuses to refund people. If this really was a allocation error and not outright fraud, the owner should be ashamed. Please stay far away from this business and save yourself a headache.
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