We instructed Cobra Financial Solutions Ltd in October 2022 to assist with the recovery of a £58,000 debt. Prior to accepting the case, Cobra reviewed our documentation and confirmed that the debtor had the means to pay. We paid an upfront fee of £5940, and the contract stated that recovery action, including a statutory demand, would be pursued within a defined timeframe of 1-6 weeks.Despite repeated follow-ups over a prolonged period of 3 years, the debt was not recovered and no statutory demand was ever served. We repeatedly requested confirmation and evidence of action, but no proof of service or client ledger was provided.We were later informed that a Non-Disclosure Agreement had been entered into with the debtor without our prior consent, despite the contract stating that no proposal should be accepted without the client’s approval.We also received several updates stating that statutory demand notices had been served; however, no supporting evidence was ever provided to substantiate this. Ultimately, the agreed recovery actions were not completed.In April 2025, we received written confirmation from Cobra’s director that the £5940 fee would be refunded if recovery was not achieved by July 2025. That deadline passed without recovery and without any refund.Separately, we have written confirmation from the police that multiple reports relating to Cobra Financial Solutions have been made via Action Fraud.Based on our experience, the service provided did not align with the contractual commitments or the assurances given. We have retained written records of the agreement and evidence of all the correspondence throughout the 3 years period.We would recommend that anyone considering this service carefully reviews the contract terms and ensures clear, documented confirmation of any actions taken on their behalf.
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Trading Since 2009, Cobra Financial Solutions Ltd are an award winning debt collection service that combine highly-quality debt recovery tactics with state-of-the-art body-cam technology and thinking outside the box .
We pride ourselves on the quick solutions we provide for our clients, our no nonsense, straight talking debt recovery approach and our friendly customer service.
At Cobra Financial Solutions, we understand the frustration people feel when clients don’t pay – that’s why the team and I have not only been dedicated to debt recovery for the past decade, but we also have an 86% success rate to show for it.
Contact one of our friendly team on
Tel - 0151 526 4222
Email - admin@cobrafinancial.co.uk
Website - www.cobrafinancial.co.uk.See more
