You will have to fight them tooth and nail to get a refund, even when the dress they send is defective. Some of the most horrible customer service I have ever experienced. You may notice they replied to my review, stating that I received my refund, which is correct. Like I said, I had to FIGHT for this refund. If I hadn't, they would have refunded me only 70% of the dress price, which is not stated in their return policy. BE CAREFUL.In case anyone still has questions about the type of company this is, here's an update: I tried to get the return shipping as stated in their return policy. They refused. After I submitted reviews about them, they told me they would refund the return shipping if I deleted my reviews. I would attach the screenshot of this email, but there is no way for me to do that on here.
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CocoMelody is an international bridal brand providing high-quality wedding dresses, bridal party dresses, as well as accessories at affordable prices!
We are proud of our part in making wedding dreams come true for over 19 years. We look forward to helping more and more brides find their Dream Dresses without breaking the bank!
