cocomelody.com

Highly not recommended. BAD CUSTOMER SERVICE.

Highly not recommended. They have really bad customer service. My sister went into the store to get a dress customized, but when it arrived in the mail 3 months later, it came in a different color from what she chose. And she would have made do with it if it wasn't such an a ugly color. Emailed their stylist Clay 3 times, no reply. Called them about 10 times. At least. No answer. Now she has to look for an alternative as her wedding is coming up.Update:They FINALLY responded to my sister, BUT only after we started leaving negative feedbacks on their social media pages. My sister was asked to send her dress back from Cambodia to LA for a refund. When we brought the dress back, we were told by their staff that the refund was only 70%. But we wanted a full refund since it was their fault and it was causing so much inconvenice, not to mention my sister had to start looking for a different dress 2 months from her wedding. But the staff told us verbitam, it was, "EITHER 70% OR NOTHING". Rude.They then deleted my sister's comments off their instagram and block her. They might reply to you on social media in a nice warm fuzzy way but behind closed doors and in private, they do not give a damn. After we left an overwhelming amount of comments, a staff named Abigail emailed my sister that she had to TAKE DOWN ALL THE COMMENTS AND FEEDBACKS ON THEIR PAGE, before they give the other 30% refund.To be honest, coming from a family full of females and having worked at retail oursleves, we have done a fair amount of shopping, and this is by far the WORST post-sale customer service we have ever encountered. After taking your money, they dust theirs hands off you.PS. Yes Clay she did buy 2 dresses from you guys. The other dress was not that perfect either. People, what Cocomelody show you and let you try on in store is not the same quality as what you will get after you pay them SHAME.

Date of experience: Oct 19, 2018