I chose Cocomelody for my bridesmaids dresses. It has been an awful experience for one of them. The dress she ordered based on their size chart would not even zip up. She reached out to them and they told her they would refund her $27 to cover alteration fees. That wouldn't cover a hem job, let alone rebuilding the back to fit. The seamstress quoted her $130, which was the cost of the dress. She reached back out and they demanded that she send them her measurements and take pictures of her attempting to fit in the dress, because nothing says great customer service like making your customers uncomfortable. In one email, the customer representative snidely explained that everyone knows that you have to take into account proportions alongside measurements, whatever that is supposed to mean. Finally they are refunding her money with the exception of shipping and a restocking fee, which is ridiculous. I understand that mistakes happen, but when a company refuses to own up them and make it right, it really grinds my gears. I'm not even going to get started on how the fabric of the dresses does not match the swatch I received at all. I'm letting that one go because with my wedding a couple weeks away, I don't have the mental capacity to get upset about that at this point.I have multiple friends who are engaged and looking to source not only bridesmaids dresses but their wedding dresses as well. I will make sure they never use this company.
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CocoMelody is an international bridal brand providing high-quality wedding dresses, bridal party dresses, as well as accessories at affordable prices!
We are proud of our part in making wedding dreams come true for over 19 years. We look forward to helping more and more brides find their Dream Dresses without breaking the bank!
