I ordered my dress with Cocomelody, the production time was 30 days and shipping expected to be 7-10 days. A week after the proposed shipment date I noticed my dress had not yet been shipped. I got in touch and was told there was a delay because it was wedding season. I understand this can be a busy time for the dressmakers but surely they anticipate this surge in business each year?I was assured it would be posted within a week, when it wasn't I got in touch again and was told it would be posted in 3 days and was asked when was my wedding date. I told them not for 12 weeks and then they responded to say it would not be ready for another two weeks. I got quite upset at this point and informed them of how upsetting it was to me. They then assured me that it would be posted last Friday, and true to their word I received a DHL tracking number and thought finally, my dress is on its way and there is no more guessing.It has been 4 days and the tracking information had not changed so i got in touch with DHL to query this. They responded to let me know they never physically received the goods at all but that they received a digital number for the package that is due to be posted and told me to speak with Cocomelody regarding this.I am beyond upset at this point. It is so close to the wedding. The customer service have been polite but very indirect about my order. I was led to believe it was shipped when it wasn't and I still do not know when to expect my dress, even though the wedding is around the corner.I have expressed my upset at the situation and eventually I received an apology but its not good enough. They consistenly lied over and over again about the shipment date to keep me complacent. If they had told me right away that there was a 4 week backlog and apologised I wouldn't have minded half as much, it would have been better than expecting it every few days to be shipped/delivered.I read so many great reviews about them I am so surprised this has happened but I do want to let people know about my negative experience as they do occur also.Hopefully, I receive my dress soon and I am happy with it. Cocomelody need to be more upfront with their customers. This entire ordeal would have been easier if they had been honest with me instead of stringing me along with lies about shipment dates.I won't be ordering from here again.
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CocoMelody is an international bridal brand providing high-quality wedding dresses, bridal party dresses, as well as accessories at affordable prices!
We are proud of our part in making wedding dreams come true for over 19 years. We look forward to helping more and more brides find their Dream Dresses without breaking the bank!
