Rubbish of a company!! Extremely pissed off!! Mum, having not owned a security camera EVER, or not knowing what the cloud is, her credit card has been paying for somebody's cloud account for the last 7 months. When I reported this sham with all the details of the transactions, the response was the following:"I have conferred with the head of our Cloud Subscription team, as well as our CEO, and they have indicated it will be necessary for you reach out to your bank to request the cancellation of any further payments from your account.Regrettably, with the information provided, we are unable to verify the account associated with the payments."This response is pathetic and such a fob off..... and why the f*** is the "CEO" mentioned in such an investigation. This can't be the only time that sought of thing has happened.So there you go, buyers and scam victims of Cocoon Products beware.
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