The Cocoon Travel Pillow is too large for my neck and the velcro not long enough to adjust for a smaller fit. I emailed for return information and they offered me 20% and keep the pillow, this is not sufficient I don't want the pillow so I politely declined the 20% refund and requested Return details... now it's 30% refund... I do not think this is an Australian company... only other time I have had this situation is when the goods came from China (but I knew i was ordering from OS).
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