The needle heads and their connection to the ampule are either loose or the needles aren't sufficiently long to penetrate the skin. As a result, too much formula is dispensed when applying to the face, leading to more serum on the surface than being injected. I've undergone three treatments: during the first, only a small amount entered my skin; the second resulted in more serum on my face than injected. I suspected a defective head or improper attachment, but the third treatment had the same issue, with excess serum remaining on my face and neck. Given the price, it feels like a significant amount of serum is being wasted.
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