The wallet was not delivered and the response was - Thank you for your reply, and I completely understand your frustration. I’m really sorry that this situation has been so disappointing—especially when other packages arrived without issue.
I want to clarify that while we handle the order and fulfillment on our end, the actual shipping and delivery are managed by the carrier. Unfortunately, once the package leaves our facility, we aren’t able to control the carrier’s delivery process or guarantee their handling. We understand it can feel like “we” are the delivery service in this situation, but we rely on the carrier for the physical shipment. Using ShipInsure ensures that someone can actively handle exceptions like this and get your order to you.
I would recommend purchasing for a company that cares about your experience.
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