I had signed up for a 14 day trial period, to analyze on the online assessment that we had planned for our company's recruitment process. The platform doesn't have the image proctering functionality. The reports analyzed shows the suspicious activity, left tab/click press events, etc. All fine. Post the trial ended, we got only 1 reminder stating to make the payment; mind it that it doesn't mention that the credit card information we had attached, was failing. Our trial ended on 18th Feb and we got an email on 19th Feb. We tried logging in couple of times but unable to do so. I tried submitting the query on 20th Feb through their form form linked in their websiteI submitted my query as shown below:------------------Unable to login to my account. I tried resetting the password but I do not receive any email.Please help as we need to make the payment and resume the hiring at our end.Thanks!-----------Post which I received below response from "Daniel Borowski, CEO":-------------------The account was flagged and then deleted because this was the second time the payment failed.-----------------I replied stating:------------------Hey Daniel,Please propose the solution also rather than just stating the problem and putting an end to the conversation. Plus, it's disappointing to see such a harsh policy of deleting the account if the e-payment is not made. Take it as a suggestion but this won't keep your customers happy if such incidents take place in the future..Thanks! -----------------To which, he responded:-----------------Feel free to sign up again with a valid credit card!------------------Blunt and arrogant responses from their CEO. Terribly policies of deleting the accounts where we had created our own custom assessments, had our test assessment reports of candidates, etc. All lost.STAY AWAY FROM CODERBYTE!
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