I redeemed a lot of Citi Thankyou points and converted them into a gift card from The Coffee Bean & Tea Leaf Company. I live in New Jersey, and when I tried to order coffee online using my gift card, the website indicated that the company doesn’t deliver to my address. When I contacted the company, I was told that I needed to use the gift card at a physical company location. However, the company is California-based, and has no East Coast locations.There was no statement or warning provided by The Coffee Bean company indicating that they didn’t ship to New Jersey. Moreover, the company has no customer service number—you cannot connect with a human being there. You can only email with them, and the email responses I received basically told me, in a fake polite manner, “go eff yourself.”
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Born & Brewed in California since 1963. We love coffee, tea and tweeting - all brewed fresh daily from our Home Office in Los Angeles.
