Review Time
I came in before 4 PM, probably like +20 mins early to order my drink, they had a promo buy ONE, get the other one for $1. Basically, a BOGO deal of the day. I didn’t really want coffee in my drank but that’s what they made me… UNFORTUNATELY…. They have MESSED UP MY DRANK ORDER TWICE ALREADY AT THIS SPECIFICALLY LOCATION!!!!! IT IS QUITE ANNOYING ASF. FML :/
I came in before 4 PM, probably like +20 mins early to order my drink, they had a promo buy ONE, get the other one for $1. Basically, a BOGO deal of the day. I didn’t really want coffee in my drank but that’s what they made me… UNFORTUNATELY…. They have MESSED UP MY DRANK ORDER TWICE ALREADY AT THIS SPECIFICALLY LOCATION!!!!! IT IS QUITE ANNOYING ASF. FML :/
This company sells fake gift cards through ZIFT, and then won't honor them on their website. They tell you you have to use their app which is only good for local purchases and is broken anyways. After days and many exchange emails you'll get no help at all from them, they're just scammers, and if you sign up with them be prepared to start getting spammed and non-stop at your email address. This is a horrible outfit stay as far away as you can.
I was wronged. Staff member was incredibly sick, constantly sneezing, and then using the same hands to make drinks after blowing nose. I was told I'd receive credit for the tossed drinks, then ghosted by corporate. I was very polite & waited months but nothing happened. This is theft in my eyes.
If you have an issue with the site or a subscription it's a chore to get a resolution.They sent me a discount code that does not work. Four days of back and forth with no resolution. They ask me the same questions that I've already given them the answers to. I work on the backend of a Shopify site. I know how easy it would be to just create a new code for me.I'm also trying to cancel a subscription. When you sign up, they suggest that you just click cancel. Not true. You email them. I've resent the email several times over the past week with no response.
This company automatically enrolled me in a subscription. You can't cancel on the portal. I tried doing via email. They said it was canceled then charged me....then again agreed it was canceled....then charged me again. Do not do business with them....your money is not safe. It's still ongoing even though they agreed in writing I have no subscription.
The coffee cup folded in half when I attempted to remove it from my vehicle, spilling scalding, hot coffee all over my left hand and the seat of my truck!Simply a horrible experience, I will never ever go back to this place!!!!!!!!!
I redeemed a lot of Citi Thankyou points and converted them into a gift card from The Coffee Bean & Tea Leaf Company. I live in New Jersey, and when I tried to order coffee online using my gift card, the website indicated that the company doesn’t deliver to my address. When I contacted the company, I was told that I needed to use the gift card at a physical company location. However, the company is California-based, and has no East Coast locations.There was no statement or warning provided by The Coffee Bean company indicating that they didn’t ship to New Jersey. Moreover, the company has no customer service number—you cannot connect with a human being there. You can only email with them, and the email responses I received basically told me, in a fake polite manner, “go eff yourself.”
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Born & Brewed in California since 1963. We love coffee, tea and tweeting - all brewed fresh daily from our Home Office in Los Angeles.
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