I received a beautiful machine for my 50th birthday and it was working perfectly for 2 months until it stopped pouring. After reaching out to the technical support team, exchanging emails, and sharing videos of the issue, I discovered it was actually user error! I've learned that different types of coffee beans can affect the grind and pour, so adjustments are necessary from time to time. However, the service was incredibly quick, friendly, and efficient. Truly exceptional, and it's rare to find such support from vendors these days!
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