coffeybrosmoving.com

AVOID AVOID AVOID

This company does not care about you or your belongings. DO NOT hire them.I don’t write reviews, ever. But I do have to warn you about this moving company.We were quoted for a 3 hour job, with two men, at under $700. When we were getting our quote, I mentioned that we were moving into an apartment with no elevator on the second floor. Not ideal, but straightforward enough, right? Wrong.They arrived early when I specifically told them not to. They misquoted us - the movers said our quote mentioned we had an elevator when we didn’t, and that we were closer from the alley to our door than we were. They gave us two men for the job when - in the words of one of their own movers “this [was] definitely a 3-4 mover job.” They were extremely slow, taking twice the amount of time to load the truck from our Uhaul Pods than it took us to initially pack our pods ourselves when we moved out of our last home (they didn’t even pack up a house, it was already packed FOR THEM!!!)After an hour of being at our apartment, they had moved up no more than 5 items into our apartment. I assume they were chatting/pouting about the lack of elevator for the first hour - as nothing at all was getting done. After two hours, they had brought up maybe 10 items. Because we were anxious about the hefty charge for going over quote (it had already been 4 hours) we decided to step in and got 3x the total amount of items up the stairs and into our apartment ourselves within 45 mins than they did in 2 hours.They cartwheeled (flipped) our wood dresser up the stairs. When they placed it inside our apartment, they left it on its side (horizontal dresser sticking straight up in the air) and unwrapped it - subsequently leaving all the garbage from their padding/wrapping on the floor.They were overtly careless with our items. They banged our tv off the brick wall in the alley and dropped a box clearly marked as fragile, breaking 5/6 our my great grandmas antique glass plates - which were priceless to us. We did sign a liability waiver, but the movers were assigned were negligent and careless. It looked like they had not worked this job a day in their lives.We’d had enough after another hour. I told them to get our things OUT of their truck and into the alley in the middle of Chicago. We would be moving the rest ourselves. And we did.WE WERE CHARGED $1968.89 TO MOVE OURSELVES IN.I called Coffey Bros after our move to discuss with them the experience and all that went wrong. They told me to write an email to the claims department, and I did. They sent back a form to complete - only to submit a claim for the broken items. I assume it was automated, because if they were to have read the entirety of my email, they would know that I signed a liability waiver prior to the move. There was an option to schedule a call with them to discuss the claims process within their email, so I opted for it. I wanted to explain to them that we did not want reimbursement for our items, but rather reimbursement for the time we were charged because these movers did not complete their job. We moved ourselves in.They never called.After a month of me calling and them saying that their claims department was “out of office” or “unavailable” and promising I would get a call back by end of day or before the end of the week (never got a call back, ever) they emailed me a form with an offer of a $50 reimbursement. The catch - to sign a waiver stating that I would not “publicly defame” their company on any online forums/social media. I refused to sign, obviously.I am so disappointed in Coffey Bros and their carelessness towards their customers. No apologies, no accountability, nothing. $50 and a form for me to sign so I wouldn’t share my experience. AVOID AVOID AVOID and hire a professional company, I promise it’s worth circumventing a situation like this.

Date of experience: Aug 02, 2025