This was hands down the WORST experience I have ever had with a moving company. They are dishonest, unprofessional, and manipulative. There are hidden fees, shady tactics, and absolutely no accountability.They were scheduled to arrive at 8:00 AM — they didn’t show up until 10:05 AM. Once they arrived, they took a few photos, borrowed my broom, and then disappeared downstairs until 11:02 AM, doing absolutely nothing. My items were already packed, broken down, and sitting in the living room — all they had to do was load the truck. But they moved incredibly slowly, took excessive breaks, and dragged out the process so badly that my elderly mother and I had to start carrying boxes ourselves just to speed things up.They were clearly trying to run up the clock — and they succeeded. We ended up being charged $1,455 based on a quote for 8 hours of work, even though the actual work they performed took 4 hours or less, with unloading done in just 45 minutes. Worst of all, they didn’t even move everything. We had to go back to the old apartment and finish packing and moving items ourselves because they left things behind!When I called to dispute the charge, I spoke with someone named Ernest, who claimed to be the manager. He was aggressive, rude, and dismissive, telling me that if I didn’t pay, he would have the movers leave my things in the street. Then he hung up on me. When I called back, no one answered. One of the movers told me Ernest told them not to answer my calls.Even more suspicious: I believe I spoke to the same person using different names. The voices of "Eric," "Erin," and "Ernest" all sounded identical. I honestly believe it was the same man playing different roles — another layer of their scam.Eventually, I gave in and agreed to pay, just to get my belongings inside. Eric originally told me I could pay by credit card, but then Ernest (again, calling from the movers’ phone) said I had to pay via Cash App or Zelle — services with no buyer protection. One mover admitted they do this intentionally so customers can’t dispute the charge later.When they finally unloaded the truck, they threw items randomly into the house — nothing was placed in the correct rooms. The movers told me Ernest instructed them to unload quickly and leave because they had another job to get to.I called the police, and even the responding officer said he would never use this company. Unfortunately, because Ernest falsely claimed their card machine was “down,” the officer said it was a civil issue, not a criminal one.Bottom line: This company is a scam operation. They wasted my time, scammed me out of $1,455, didn’t even complete the move, and treated me with total disrespect. They operate under multiple fake names, use untraceable payment methods, and manipulate customers into paying without recourse.DO NOT USE THIS COMPANY. Save yourself the stress, the money, and the emotional toll. Go with a legitimate, reputable mover that actually values integrity and customer service.
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Coffey Bros. Moving provides award winning moving services to it's customers in residential and commercial moving. As a professional licensed and insured moving company with over 10 years of experience, it is our duty to provide you with the best moving services that we can offer. We go above and beyond just setting up a move and showing up on moving day. Instead, our trained and experienced staff will personalize your move based on multiple factors and your needs, which enables our movers to get your job done as quickly and efficiently as possible on moving day in order to save you time, stress, and money.See more