Choose Coffey Bros if you want to pay 30% more than their estimate and have the distinct honor of wondering where your belongings—and your sanity—have gone.I consider my experience with Coffey Bros less a mover/customer relationship and more a twisted social experiment in patience, endurance, stress management, deceitful pricing practices, and Kafkaesque bureaucracy. If you want to give your moving company a complete and accurate inventory, pack everything yourself, and have the company still somehow manage to inflate the bill by more than 30% of what they quoted, then I come with good news— there’s a mover for you.Choose Coffey Bros if you’re into horror-movie level Claims Departments.In my experience, their Claims department is more of a myth than an actual department. They never answered phones, never responded to emails with any semblance of timeliness, and definitely never would agree to escalate a claim, no matter the severity. They seem to specialize in ignoring well-documented damage, even when you buy their insurance and diligently document the scope of their mistakes. So if denial seems like a customer service strategy that you’d prefer to find yourself on the receiving end of, then guess what— we just found your mover.Choose Coffey Bros if you enjoy ransom demands on your belongings.They held my items hostage and refused to unload from their truck until I paid for the entire move up front. This total amount included artificially-inflated and unsubstantiated charges for unloading time that they significantly overestimated—and then never reimbursed.Choose Coffey Bros if you’re interested in working with a moving company that sets the bar at merely showing up.Coffey Bros guarantees they show up— in my case, it was six hours after the arrival window, leaving me and my 8-month pregnant wife in a house with no furniture, waiting for hours without any proactive updates. The office had no idea where their own trucks were driving.Choose Coffey Bros if you like your complaints carbon-copied to 20+ other furious customers so you can bond over shared trauma.Overwhelmed by her workload, the claims manager CC’d me on a message to over 20 other customers filing claims. Reading those emails was like discovering a support group you never wanted to join. But I did learn that my horror story is just one chapter in a very long and devastating epic of incompetence, deception, and damage (both emotional and literal). So if you’re the type that may be interested in lighting your money on fire and pushing your possessions down a hill, you might be interested in choosing Coffey Bros. At least then you’ll know where the damage came from.PS – I did file a complaint with the Better Business Bureau, where Coffey Bros enjoys a one-star rating. For the damage to my floors, my walls, and my personal property, and for all that my family endured in our at-every-moment agonizing dealings with this company, they offered $300 for relief and my eternal vow of silence. This review may serve as evidence that I am (just a little) more expensive.
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Coffey Bros. Moving provides award winning moving services to it's customers in residential and commercial moving. As a professional licensed and insured moving company with over 10 years of experience, it is our duty to provide you with the best moving services that we can offer. We go above and beyond just setting up a move and showing up on moving day. Instead, our trained and experienced staff will personalize your move based on multiple factors and your needs, which enables our movers to get your job done as quickly and efficiently as possible on moving day in order to save you time, stress, and money.See more