The promised experience did not match reality. The air fryer was left dirty with rancid grease, the dishwasher was broken, and there were no tea towels for manual washing. I reported these issues, but they offered no solutions. One of the bedrooms had bedside tables hanging off the wall, and there was a single toilet roll with only half left on it. No bath mat was provided for after the shower, and the bin in the other bedroom had not been cleaned. Despite this, they charge a hefty cleaning fee of £113. They must have the best-paid cleaners in the country because this flat would take only an hour or two to clean properly, but it wasn't.
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