I am writing regarding the unexpected and highly disruptive trading interruption, which you call "maintenance," occurring right when my crypto futures positions were significantly appreciating. At the forced closure, my five open positions had substantial profits. Market analysis indicated a peak price shortly after the closure, which would have yielded significant profits. Despite my attempts to manually close positions overnight, the platform remained inaccessible. This downtime prevented me from realizing profits, highlighting severe operational deficiencies. This extended outage is incredibly frustrating.
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