After my first review on here they replied saying ‘We reached out to you a few months ago to offer a solution and to explain what could happen with your order’s shipping label and how you needed to proceed.’ In actual fact they offered a 10% discount on my next order instead. After repeatedly saying I didn’t want that and that I just wanted a refund they said that ‘there’s nothing else we can do, as this is the label generated for your return.’ They then suggested getting a home pick up but I had talked to the FedEx customer service and they said that if the label doesn’t work at the drop off points it won’t work for a home pick up. When I explained this to cold culture they chose not to listen to my query and said ‘regarding the home pickup, anyone can request one, even if the drop-off points aren’t working.’ They then signed off the email with there is nothing else we can do. As a result I would say this has been the worst customer service I’ve ever experienced.
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COLD CULTURE EST. 2021
BASED IN MADRID.
CREATING AN INTERNATIONAL MOVEMENT, INSPIRED FROM THE AESTHETICS OF THE STREET STYLE FROM WORLDWIDE CITIES.
OUR BRAND PHILOSOPHY IS BASED ON "THINKING WORLDWIDE", THROUGH THE PHOTOGRAPHS, THE PRODUCTS, THE LOCATIONS AND THE DESIGN, WE AIM TO CONVEY WHAT THE CULTURE OF EACH CITY MEANS. TO ACHIEVE THIS, LOCAL PEOPLE FROM EACH CITY WE TRAVEL TO ARE HIRED TO SHOW WHAT COLD CULTURE MEANS IN THEIR OWN VIEW, CREATING AS A RESULT A GLOBAL PERSPECTIVE OF THE BRAND.
THINKING WORLDWIDE GOES FAR BEYOND THE COLLECTIONS, WE ARE INTERESTED IN THEIR CUSTOMS, THEIR WAY OF LIFE, THEIR INTERESTS AND WE LET THIS BE PART OF US. WE ALREADY HAD THE OPPORTUNITY TO LEARN ABOUT PLACES LIKE SEOUL, PARIS, AMSTERDAM, PORTO OR MOROCCO.
WE LAUNCH LIMITED COLLECTIONS EVERY VERY SHORT PERIOD OF TIME. CAPSULE COLLECTIONS WITH DIFFERENT CONCEPTS EACH ONE OF THEM, FOLLOWING THE VALUES THAT UNITE US AS A COMMUNITY, QUALITY, DESIGN AND ATTENTION TO DETAILS.
ALONG WITH OUR COLLECTIONS WE CREATE VISUAL CONCEPTS WHICH WE SHOW TO OUR COMMUNITY THROUGH GARMENTS, GRAPHICS, VIDEOS AND PHOTOS, TAKING CARE OF THE DETAILS TO THE MAXIMUM, BECOMING A PRODUCTION COMPANY THAT IS ABLE TO TRANSMIT OUR VIEW OF THE WORLD WITH EACH CAPSULE.
INSPIRED BY WORLDWIDE CITIES, THROUGH OUR TRAVELS THROUGH DIFFERENT CITIES AND COUNTRIES WE ARE NOURISHED BY THE DIFFERENT CULTURES TO DEVELOP COLD CULTURE’S VIEW AND CREATE NEW COLLECTIONS.See more
