I am an elderly disabled hard of hearing person. I called the store at 12:00 to inquire if they had a certain item in stock before I made an online order so I didn’t waste my time. The person who answered the phone would not speak above a whisper. After asking several times for him to please speak up I asked for a manger. He said no, I then asked to be transferred to a different employee, he then hung up on me. I called back and asked his name, I think he said Amir. When I asked him to speak louder he hung up on me AGAIN!!! tried calling back several times and went straight to voice mail. I found out my number was blocked because I used a different phone and got right through. When I got through I immediately asked for a manager. After hesitantly giving me what they said was a manager I very politely asked for HER NAME. She asked what the problem was as I wanted to tell her about my earlier experience. I again just said may I please know who am I speaking to, she then again said what’s the problem, I once more asked for her name, her next response was “WHAT ARE YOU R-T—R-E” and proceeded to HANG UP ON ME AND QUICKLY BLOCK MY HUSBANDS NUMBER AS WELL. When I called the complaint line they of course would not give me the name of the owner or the general manager. Never being told the name of the so called manager I can’t properly report HER and it will be easy for her to deny the allegations unless the call was recorded. If I knew I WAS GOING TO BE CALLED THAT VILE DISGUSTING SLUR I WOULD HAVE RECORDED THE CALL MY SELF. So here we have the Cold stone in Kentlands MD who has employees who refuse to help someone who is hard of hearing and a manager who was on duty on June 21 at 1:00 who refuses to give her name, CALLS A CUSTOMER VILE SLURS, HANGS UP ON CUSTOMER AND THEN BLOCKS PHONE NUMBERS. I WANT ALL OF GAITHERSBURG TO KNOW WHAT KIND OF EMPLOYEES WORK HERE AND TO NEVER ENTER THIS ESTABLISHMENT AND GIVE THEM ANY BUSINESS. I AM SHAKING AND CRYING TO BE CALLED SUCH A FOUL DISGUSTING SLUR. I SERIOUSLY CANNOT BELIEVE IT.I want this store called out publicly for HORRIBLE EMPLOYEES AND MANAGEMENT Follow up: I was told by general manager that she was having a bad day. WHAT? A bad day, no matter what kind of day I have ever had that word wouldn’t even be in my vocabulary. She told me employee was let go only to find out a little while later that was a lie. So yes they still have employees calling their customers that vile disgusting slur, all this because I asked her name!!
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Cold Stone Creamery is an American ice cream parlor chain.
