coldstonecreamery.com

1.9
1.9 Based on 21 reviews

Cold Stone Creamery is an American ice cream parlor chain....

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Average Rating

1.9

/
5

21 Reviews

5 Star
19%
4 Star
0%
3 Star
0%
2 Star
10%
1 Star
71%

All Reviews

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Review Time

Gabrielle Gatheright
My husband and I were at the Coldstone Creamery in Homewood. When we walked in we saw one young man

My husband and I were at the Coldstone Creamery in Homewood. When we walked in we saw one young man working. As I watched his demeanor he was very cordial with the customers. When it was our turn, his demeanor was no different. I told him what an amazing employee he was. This wonderful young man’s name is Cordell Hilton. I will be back most definitely.

5
Date of experience: Mar 02, 2026
Gabrielle Gatheright
Amazing Employee under pressure

My husband and I were at the Coldstone Creamery in Homewood. When we walked in we saw one young man working. As I watched his demeanor he was very cordial with the customers. When it was our turn, his demeanor was no different. I told him what an amazing employee he was. This wonderful young man’s name is Cordell Hilton. I will be back most definitely.

5
Date of experience: Mar 01, 2026
Cristina
If I could give zero stars I would

If I could give zero stars I would! If your teen/young adult is looking for a job DO NOT have them apply at the new Cold Stone Creamery in Freehold, NJ!! The owner (Abhi) is demeaning, rude, and completely disrespectful to his employees. He is unsupportive, unhelpful and has zero effective communication skills! There have been multiple employees who have quit as well as parents having to come and speak to him about his unfair, poor treatment of the staff. He not only lost a conscientious , caring and responsible employee (my daughter) but us as customers as well!

1
Date of experience: Jan 20, 2026
daisy f
AWFUL

the owner is horrible from the way he treats his staff(kids) to the way he keeps the store. the owner has treated me personally terribly while I worked there. at first I loved my job and making ice cream for people and helping people out, but as time went on I couldn't take how the owner treated not just me but everybody.

1
Date of experience: Jan 12, 2026
Lisa
I tried to order the $50 gift card…

I tried to order the $50 gift card online to get the promotion they offered which was an additional $15 e card. Their website would not allow me to purchase anything. I tried around 25 times. I called customer service where a rep took my info and said someone would follow up. She also gave me a non-working phone number for customer service and a phone number to get help with gift cards. That woman was rude and didn't help me at all. I emailed multiple times and had to beg for help. I was finally offered 2 free Love it sized ice creams but that doesn't help with my gift I needed to purchase.

1
Date of experience: Dec 22, 2025
Cal M
Lovely ice cream

Lovely ice cream. Great service from Arya at Al Hamra Mall

5
Date of experience: Sep 21, 2025
Arianna Merewether
My 15-year-old daughter worked at the…

My 15-year-old daughter worked at the Jeffersonville, Indiana, location for a short time, and we unfortunately had several concerning experiences. During her employment, her schedule was inconsistent and frequently changed with little notice. She was often called in on days she wasn’t scheduled or asked to switch shifts unexpectedly, which made it difficult for her to plan around school and family responsibilities.On one occasion, she was left alone in the store despite being new and still learning the job, which made her uncomfortable and concerned for her safety. We spoke with the owner afterward, and while she apologized, the situation should not have occurred in the first place—especially with a minor.Additionally, the required hiring paperwork and documentation for a minor were never completed or requested, and she did not receive the kind of training and guidance we expected for someone her age starting their first job.I’m sharing this to help other parents and young workers be aware of our experience. I hope the store can improve its communication, scheduling practices, and oversight for younger employees moving forward.

1
Date of experience: Sep 01, 2025
Mel Mel
Hair INSIDE cake

I purchased a large size cake from Fishkill NY for a birthday and when I went to eat my piece, there was a long hair sticking out of it still stuck in the inside part of the cake. Clearly fell in there while the cake was being assembled.It was disgusting. I can’t believe I paid that much money for a cake that had someone’s hair in it. I called Customer Service to let them know and no one even responded to me. I was told to leave a message with my phone number and name and the call was never returned.

1
Date of experience: Aug 21, 2025
Cody
This place is amateur hour

This place is amateur hour! Service was slow and i asked for Rocky Road and got chocolate ice cream and nothing else! Flavor and texture is weird. Save yourself the trouble and stick with Haagen Daz. Its much better.

1
Date of experience: Jul 09, 2025
Joanna Patterson
Shake

I ordered a shake and when I picked it up. I was a little bit depressed because when I picked up my shake, it was more like a drinking flavor water., it wasn't thick. It wasn't creamy

2
Date of experience: Jun 28, 2025

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