This company is utterly deceitful. I ordered a size PM, but they sent me an XL instead. I contacted them immediately to report the error and returned the item right away. During my first call to customer service, the agent assured me of a full refund. I waited two weeks, but nothing happened—no refund at all. I called again, reiterated that I had returned the item due to their mistake, and spoke with a representative who promised me a full refund once more. However, they only refunded a third of my payment, and nothing more. On my third call, I spoke to another representative who confirmed that the warehouse had received my return and assured me of the remaining refund. Yet, after another two weeks, I still received nothing. A business should operate with integrity. They sent the wrong size, kept the returned item, and still refuse to refund my entire payment. This behavior is misleading, and others should be cautioned.
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Coldwater Creek offers quality women's clothing in misses, petite and additional women's sizes. Shop online or at any of our stores for women's clothes and fashion jewelry.