I booked Coleman Worldwide Moving (an agent of Allied Van Lines) to deliver my belongings from their Montgomery, AL storage facility to North Carolina in late 2024. I also paid for Full Replacement Value protection ($60,000) to cover damage or loss.When my items arrived, several were missing or visibly damaged. I filed a claim right away and followed their process step by step—including collecting professional repair and replacement estimates. Despite that, Coleman (through their handler Eagle Claims) gave me a lowball offer of $6,359. I hadn’t even submitted all my documentation yet before they called it “final.” I later submitted estimates totaling $12,750, but they only increased their offer to $6,989—barely over 11% of the coverage I paid for. They then argued the damage happened in storage, not delivery, and denied my FRV protection. Their “proof”? Inventory exception forms I was never shown or told about at delivery. I asked Coleman staff simple questions about what was documented during loading. No response—just a referral back to the claims handler...I did everything right. They avoided responsibility, ignored valid documentation, and shifted blame instead of resolving the issue. Their customer service ended the moment a real issue began..."Dear potential CWM Customer--ESPECIALLY those in the Military": IMO--Think carefully before trusting this Coleman Worldwide Moving with your move. The protection you pay for may not be honored—and the process to fight for what's fair may fall on you alone...You've been warned!!!
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We have been committed to making moving easier and safer for families since 1914. When J.M. Coleman founded the company with eight horses, a few wagons and an unwavering dedication to service, he had a dream for the future. Now with over 100 years of experience under our wheels, Coleman Worldwide Moving remains true in its original focus - you, the customer. Although many things have changed since that first move, we understand that an individual's basic needs for trust, respect and dependability have not. Whether your dreams include moving across the street, across America or across continents, you can trust Coleman-Allied to go "that extra-mile" when you need it.See more
