Review Time
I would rate it zero stars if I could! This service is not to be trusted! They took our belongings and several items arrived damaged. Interestingly, the fragile items I packed myself made it through without a scratch, despite their poor packing skills. We paid for 'insurance' (over $2,000), but I truly believe they took our large Halloween decorations, which were in their original boxes, and now they are all missing! These were not inexpensive items. After filing a claim for the damaged and stolen goods, they offered us a ridiculous $60. They promised our items were safe, but it was nothing but a series of lies. This entire service should feel embarrassed.
I would give no stars if possible! Do not use this company!!!They stole from us and items were broken. Funny, the items that were very delicate that I packed myself since they were too incompetent to pack efficiently made it just fine. We paid for “insurance” (over $2,000) I believe they STOLE because they took large Halloween decorations that were packed in there original boxes (not the ones they use) and I mean they are ALL missing! These were not cheap items either. After making a claim for the items damaged and STOLEN!!! They offered us an embarrassing amount of $60 dollars. They assured us that our belongings were in good hands, but it was simply one lie after another. This entire company should be ashamed.
Moved from SC to NC with three months storage in between. Assured by the salesman that we would get their A+ drivers and crews, and that he would be our point person every step of the way. Until things went off the rails and he and office managerial personnel ghosted us. Move out went without any big issues other than some poor communication and coordination. Then came move in. Disappearing drivers, insufficient crew numbers, three separate dates and deliveries due to incomplete loading, a third party outfit needing to come in for our piano and the office trying to surcharge several hundred dollars more despite paying an additional fee already, damaged items (which they did pay for), not a single apology or reach out afterward. And worst if all, being given false information and status reports. Example: when the first move in date fell through: the salesman told us the truck was loaded but the driver was MIA. The office manager told us everything was still in storage. So imagine not knowing where all your possessions are and whether they are secure. Bottom line was no effort made to mitigate our distress or demonstrate anyone cared to step up when problems arose.
Worst move ever. Lots of damage. Lots of crushed boxes. We watched them slide the boxes down the steps. The driver quit the day of our move, so they were a "no show." We never got a call. Finally followed up to find out that the driver quit, and they weren't coming out. They got to us the next day. They disassembled everything they could. When they arrived with the goods, they did not assemble anything but the beds. So we have a number of items unassembled. The local labor was undermanned at the point of delivery, and the driver was pretty useless. They put things where they thought they went and refused to carry some boxes up the stairs. They openly stated that once a piece of furniture is placed, it would not be relocated. Just a shitty job all around.
I have moved over 20 times and had very good experiences until now. I used Coleman who contracts with Allied Van Lines for a move from So Carolina to Ct. Eric, the sales rep, gets an A+ for selling me on the company, promising highly trained labor, careful protection of my home, plastic wrapping of furniture and clean moving blankets NONE of which actually happened. The driver did not communicate with me, showed up late and only brought one person (68 yo) to help with the move. They did not adequately protect my home or furniture, used dirty/used moving blankets and it took 12 hours to load my 2 bedroom home (with limited furniture). I complained to management and the complaint was escalated to upper management where I was assured there would be additional labor to unload. Driver then went south to Georgia and packed a home while my belongings were in the truck in extreme heat. When he showed up a week later with my belongings it was the same 2 guys to unload! No extra help. Seems driver chose to not hire help so he could keep more money for himself. Management is obviously useless. If your time is important and you value your belongings, use a different company!!
I would strongly caution anyone considering Coleman Worldwide Moving. My move was plagued by poor preparation, missed services, and a complete lack of accountability.Services that were explicitly contracted and billed (in-house crating, hot tub handling with extra manpower/equipment, and portions of packing) were not provided.When I raised these issues, Coleman attempted to apply an unrelated “weight discount” to justify closing the matter — rather than acknowledging that the promised services were simply never delivered.Their invoicing was confusing, their communication inconsistent, and the operational execution careless. The handling of my hot tub in particular was unprofessional and caused damage.Despite my efforts to seek reconciliation directly with management, they refused to take responsibility.Coleman’s lack of attention to detail, poor follow-through, and unwillingness to resolve obvious operational failures reflect a systemic issue. I will be pursuing this with consumer protection channels, but I also feel an obligation to warn others: do not entrust your household goods to Coleman.
DO NOT USE these people.The following is a letter I sent resulting from a catastrophic move from Houston to San Marcos, Texas. I moved on October 1, 2024 and submitted this document the first week in December 2024. It is critical to note that after weeks and months of disputing their original offer of $300 for their reckless handling of my belongings: many lost and even more, damaged. I have followed up too many times to recount. THEY HAVE TAKEN ZERO RESPONSIBILITY for their destruction.This letter (the original included photos) is meant to provide details and more information on some of the items - this is certainly NOT an exhaustive list of the numerous issues I have experienced.You are well aware of the travesty of my move that occurred on the 1st of October. It has continued to be frustrating and aggravating, with missing parts and pieces of furnishings.I have included in my claim a file of photos of broken, damaged, and missing parts - some of which have left these items utterly unusable - many are family antiques/heirlooms.You will see photos of a desktop, sideboard top, etc. that are still missing parts - I have had to make do with different parts that do not work as they should.You will also see photos of the damages incurred on my sofa and chair in storage. This is aside from the 3 missing seat cushions I had to order--tailored to fit--the bill is included herein.When my Mermaid table base was finally located and delivered, it suffered numerous chips and indications of careless handling.Honestly, I am crestfallen with how my possessions were handled by your company. Clearly, things were not kept together, resulting in loss, damages, and utter disregard. When the second crew came to deliver my mattress and table base, they were in a state of disbelief when they saw how careless the first delivery crew was--rushing out without putting anything together. The missing bolts, nuts, screws, lamp parts, cushions.Moving is always a highly stressful process, but Coleman Worldwide made it unbearable--most especially on top of losing both of my parents within 6 months of each other. I was looking so forward to unpacking my things after nearly 7 years ... it was all a flood of pain and disappointment.* * * * * * * * * * * * *Great grandmother's rocking chair: The claw base on the rocker was broken off: irreplaceable damage:Large art canvas and frame bent and damaged:All 3 bookcases extremely damaged:Damage to Disney antique standing lamp:Antique table from England completely destroyed (irreplaceable):Antique table: marble top is missing. I cannot use it! Marble needs to be replaced.Standing lamp missing a critical part - only one was included with lamp - the other was not. The lamp is not usable. I need a replacement just like it.One of the wheels on my desk chair did not arrive with the other 3 - I had to order 4 new wheels:1970's Fortuny Floor Lamp - shade missing and base is beat up - lamp is unusable. I need a replacement. I have included a couple of photos of similar lamps that are for sale now.Damaged headboard: this after my mattress was lost for nearly 2 weeks:One of three large outdoor butterfly outdoor ornaments are missing:I have included photos in the folder of my bent barbeque grill.You may remember my call regarding my sofa and large chair cushions: none of them every arrived. I had to order 3 seat cushions (1 for the chair and 2 for the sofa) so that I had a place to sit during these 2 months. They were custom made to fit. Here is the bill:These are poles for a laundry room rack, but the shelves are missing, rendering it useless.TO REPEAT: I HAVE NOT RECEIVED ONE PENNY OF RECOMPENSE FOR ALL THESE PEOPLE LOST AND DESTROYED.
I wanted to give Colement the benefit of the doubt, but alas, after 3 weeks and two email (confirmed received from their automated system) I have no contact with them. This is a "first impression" of what is to come. The move I have in mind is international, and from my first experience can be something of a nightmare. I was hopeful that this would be different, but if I were to choose Coleman, it probably would be like last time. I never had the opportunity to interact or talk to them so I cannot say how they are other than silent.( I don't know who I used last time, But it wasn't Coleman. The last company changed names, and my account was transferred so many times I didn't know who I was actually dealing with. This was a warning I didn't get previously. Hint taken).
I booked Coleman Worldwide Moving (an agent of Allied Van Lines) to deliver my belongings from their Montgomery, AL storage facility to North Carolina in late 2024. I also paid for Full Replacement Value protection ($60,000) to cover damage or loss.When my items arrived, several were missing or visibly damaged. I filed a claim right away and followed their process step by step—including collecting professional repair and replacement estimates. Despite that, Coleman (through their handler Eagle Claims) gave me a lowball offer of $6,359. I hadn’t even submitted all my documentation yet before they called it “final.” I later submitted estimates totaling $12,750, but they only increased their offer to $6,989—barely over 11% of the coverage I paid for. They then argued the damage happened in storage, not delivery, and denied my FRV protection. Their “proof”? Inventory exception forms I was never shown or told about at delivery. I asked Coleman staff simple questions about what was documented during loading. No response—just a referral back to the claims handler...I did everything right. They avoided responsibility, ignored valid documentation, and shifted blame instead of resolving the issue. Their customer service ended the moment a real issue began..."Dear potential CWM Customer--ESPECIALLY those in the Military": IMO--Think carefully before trusting this Coleman Worldwide Moving with your move. The protection you pay for may not be honored—and the process to fight for what's fair may fall on you alone...You've been warned!!!
We have delayed writing a bad review for over 6.5 months, but after exhausting every avenue, including speaking with the most senior levels of Coleman Allied, we are left with no choice.If you value your household goods, your time, and your sanity, DO NOT use Coleman Allied for your moving needs. The past six months have been a nightmare, dealing with their ineptitude (both in the moving/storage business and in resolving claims for the damaged caused by their carelessness), rudeness, lies, and changing points of contact. We used Coleman Allied for an interstate move from Tennessee to Missouri. They were paid to do a full pack-up, including packing materials and specialty crating, full replacement value coverage with no deductible, storage in Nashville, TN for 8+ months, and delivery and unpacking at our home in Missouri. Our first warning should have been how the sales rep became almost impossible to get a hold of as soon as we had signed the contract. Our household items were packed and loaded January 4-5, 2024 and stored in their Nashville warehouse while we completed a renovation. When the packing team presented us with their packing “inventory” so we could identify high value items, it became very clear that they did not note which items were in each box and just noted vague contents. Consequently, we emailed a COMPLETE inventory list we had done for insurance purposes to the Nashville General Manager so that we had an accurate list of items and values. Coleman Allied delivered our household goods on November 15, 2024. As they were unloading, it was apparent that the Nashville team did a horrible/unprofessional packing job (packing marble door stops on top of unprotected artwork thrown into the bottom of a box is one example among many) and a significant amount of our goods were damaged, destroyed, or missing altogether. In the process of delivering our goods they caused multiple areas of damage to our newly renovated home, including walls, doors, trim, ceilings, and newly installed hardwood floors. We immediately notified Coleman Allied (both the Move Coordinator and the Assistant Director of Move Management & Quality) of the extensive damage/loss on November 15, 2024. A copy of the inventory list we had sent in January was provided again. We filed a residential damage claim on November 18, 2024 with the note that we continued to find damage as we unpacked and removed boxes. Coleman Allied conducted multiple warehouse searches for our missing items, each taking up to four weeks, for our missing items but have not found anything to date. On December 23, 2024 we filed a Damage/Loss claim with Coleman Allied and Sirva (we purchased full replacement insurance for the move/storage). Our claim was in the amount of $203,838.24:- $163,481.24 for damaged items- $40,357.00 for missing itemsTo date, our claim has not been resolved. Throughout the process, Allied Coleman/Sirva have delayed, made excuses, changed their story, and given us factually incorrect information. They made inadequate attempts to repair some furniture items and artwork but have actually caused further damage to the items (e.g. finishing walnut furniture in high gloss finish instead of matte finish so it no longer matches the set). We have denied these repairs yet they have made no further attempt to fix the items they damaged. We have made multiple requests for an itemized list of what they will be repairing/replacing/reimbursing us for, but they refuse to provide a complete and accurate list. They refused to pay for damages to our house stating that the contractor’s price is too expensive. We offered to let them hire their own contractor to do the work and they have refused. They have sent us partial settlement offers that did not itemize what was being reimbursed until we asked them to provide this list. We cannot cash the checks as we do not agree with their incomplete settlement offers that ignore the majority of our claims. Now, six months later, we are being bounced around from one point of contact to another, including the Executive Vice President and General Counsel, Vice President - Claims, and Assistant Director of Move Management & Quality, all of whom tell us we need to talk to the other person. In the past few days, we were told that we need to file a SECOND claim with a separate company. It took repeated requests by us to get them to send the information on how/where to submit the claim. Why were we not told about this in the beginning?This company has done everything possible to avoid paying for the damage and loss caused by their unprofessional and careless packing, moving, and storage “service.” Their lack of care for their customers is evident in the number of lawsuits against them that appear in a basic Google search.
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We have been committed to making moving easier and safer for families since 1914. When J.M. Coleman founded the company with eight horses, a few wagons and an unwavering dedication to service, he had a dream for the future. Now with over 100 years of experience under our wheels, Coleman Worldwide Moving remains true in its original focus - you, the customer. Although many things have changed since that first move, we understand that an individual's basic needs for trust, respect and dependability have not. Whether your dreams include moving across the street, across America or across continents, you can trust Coleman-Allied to go "that extra-mile" when you need it.See more
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