We have delayed writing a bad review for over 6.5 months, but after exhausting every avenue, including speaking with the most senior levels of Coleman Allied, we are left with no choice.If you value your household goods, your time, and your sanity, DO NOT use Coleman Allied for your moving needs. The past six months have been a nightmare, dealing with their ineptitude (both in the moving/storage business and in resolving claims for the damaged caused by their carelessness), rudeness, lies, and changing points of contact. We used Coleman Allied for an interstate move from Tennessee to Missouri. They were paid to do a full pack-up, including packing materials and specialty crating, full replacement value coverage with no deductible, storage in Nashville, TN for 8+ months, and delivery and unpacking at our home in Missouri. Our first warning should have been how the sales rep became almost impossible to get a hold of as soon as we had signed the contract. Our household items were packed and loaded January 4-5, 2024 and stored in their Nashville warehouse while we completed a renovation. When the packing team presented us with their packing “inventory” so we could identify high value items, it became very clear that they did not note which items were in each box and just noted vague contents. Consequently, we emailed a COMPLETE inventory list we had done for insurance purposes to the Nashville General Manager so that we had an accurate list of items and values. Coleman Allied delivered our household goods on November 15, 2024. As they were unloading, it was apparent that the Nashville team did a horrible/unprofessional packing job (packing marble door stops on top of unprotected artwork thrown into the bottom of a box is one example among many) and a significant amount of our goods were damaged, destroyed, or missing altogether. In the process of delivering our goods they caused multiple areas of damage to our newly renovated home, including walls, doors, trim, ceilings, and newly installed hardwood floors. We immediately notified Coleman Allied (both the Move Coordinator and the Assistant Director of Move Management & Quality) of the extensive damage/loss on November 15, 2024. A copy of the inventory list we had sent in January was provided again. We filed a residential damage claim on November 18, 2024 with the note that we continued to find damage as we unpacked and removed boxes. Coleman Allied conducted multiple warehouse searches for our missing items, each taking up to four weeks, for our missing items but have not found anything to date. On December 23, 2024 we filed a Damage/Loss claim with Coleman Allied and Sirva (we purchased full replacement insurance for the move/storage). Our claim was in the amount of $203,838.24:- $163,481.24 for damaged items- $40,357.00 for missing itemsTo date, our claim has not been resolved. Throughout the process, Allied Coleman/Sirva have delayed, made excuses, changed their story, and given us factually incorrect information. They made inadequate attempts to repair some furniture items and artwork but have actually caused further damage to the items (e.g. finishing walnut furniture in high gloss finish instead of matte finish so it no longer matches the set). We have denied these repairs yet they have made no further attempt to fix the items they damaged. We have made multiple requests for an itemized list of what they will be repairing/replacing/reimbursing us for, but they refuse to provide a complete and accurate list. They refused to pay for damages to our house stating that the contractor’s price is too expensive. We offered to let them hire their own contractor to do the work and they have refused. They have sent us partial settlement offers that did not itemize what was being reimbursed until we asked them to provide this list. We cannot cash the checks as we do not agree with their incomplete settlement offers that ignore the majority of our claims. Now, six months later, we are being bounced around from one point of contact to another, including the Executive Vice President and General Counsel, Vice President - Claims, and Assistant Director of Move Management & Quality, all of whom tell us we need to talk to the other person. In the past few days, we were told that we need to file a SECOND claim with a separate company. It took repeated requests by us to get them to send the information on how/where to submit the claim. Why were we not told about this in the beginning?This company has done everything possible to avoid paying for the damage and loss caused by their unprofessional and careless packing, moving, and storage “service.” Their lack of care for their customers is evident in the number of lawsuits against them that appear in a basic Google search.
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We have been committed to making moving easier and safer for families since 1914. When J.M. Coleman founded the company with eight horses, a few wagons and an unwavering dedication to service, he had a dream for the future. Now with over 100 years of experience under our wheels, Coleman Worldwide Moving remains true in its original focus - you, the customer. Although many things have changed since that first move, we understand that an individual's basic needs for trust, respect and dependability have not. Whether your dreams include moving across the street, across America or across continents, you can trust Coleman-Allied to go "that extra-mile" when you need it.See more
