DO NOT USE these people.The following is a letter I sent resulting from a catastrophic move from Houston to San Marcos, Texas. I moved on October 1, 2024 and submitted this document the first week in December 2024. It is critical to note that after weeks and months of disputing their original offer of $300 for their reckless handling of my belongings: many lost and even more, damaged. I have followed up too many times to recount. THEY HAVE TAKEN ZERO RESPONSIBILITY for their destruction.This letter (the original included photos) is meant to provide details and more information on some of the items - this is certainly NOT an exhaustive list of the numerous issues I have experienced.You are well aware of the travesty of my move that occurred on the 1st of October. It has continued to be frustrating and aggravating, with missing parts and pieces of furnishings.I have included in my claim a file of photos of broken, damaged, and missing parts - some of which have left these items utterly unusable - many are family antiques/heirlooms.You will see photos of a desktop, sideboard top, etc. that are still missing parts - I have had to make do with different parts that do not work as they should.You will also see photos of the damages incurred on my sofa and chair in storage. This is aside from the 3 missing seat cushions I had to order--tailored to fit--the bill is included herein.When my Mermaid table base was finally located and delivered, it suffered numerous chips and indications of careless handling.Honestly, I am crestfallen with how my possessions were handled by your company. Clearly, things were not kept together, resulting in loss, damages, and utter disregard. When the second crew came to deliver my mattress and table base, they were in a state of disbelief when they saw how careless the first delivery crew was--rushing out without putting anything together. The missing bolts, nuts, screws, lamp parts, cushions.Moving is always a highly stressful process, but Coleman Worldwide made it unbearable--most especially on top of losing both of my parents within 6 months of each other. I was looking so forward to unpacking my things after nearly 7 years ... it was all a flood of pain and disappointment.* * * * * * * * * * * * *Great grandmother's rocking chair: The claw base on the rocker was broken off: irreplaceable damage:Large art canvas and frame bent and damaged:All 3 bookcases extremely damaged:Damage to Disney antique standing lamp:Antique table from England completely destroyed (irreplaceable):Antique table: marble top is missing. I cannot use it! Marble needs to be replaced.Standing lamp missing a critical part - only one was included with lamp - the other was not. The lamp is not usable. I need a replacement just like it.One of the wheels on my desk chair did not arrive with the other 3 - I had to order 4 new wheels:1970's Fortuny Floor Lamp - shade missing and base is beat up - lamp is unusable. I need a replacement. I have included a couple of photos of similar lamps that are for sale now.Damaged headboard: this after my mattress was lost for nearly 2 weeks:One of three large outdoor butterfly outdoor ornaments are missing:I have included photos in the folder of my bent barbeque grill.You may remember my call regarding my sofa and large chair cushions: none of them every arrived. I had to order 3 seat cushions (1 for the chair and 2 for the sofa) so that I had a place to sit during these 2 months. They were custom made to fit. Here is the bill:These are poles for a laundry room rack, but the shelves are missing, rendering it useless.TO REPEAT: I HAVE NOT RECEIVED ONE PENNY OF RECOMPENSE FOR ALL THESE PEOPLE LOST AND DESTROYED.
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We have been committed to making moving easier and safer for families since 1914. When J.M. Coleman founded the company with eight horses, a few wagons and an unwavering dedication to service, he had a dream for the future. Now with over 100 years of experience under our wheels, Coleman Worldwide Moving remains true in its original focus - you, the customer. Although many things have changed since that first move, we understand that an individual's basic needs for trust, respect and dependability have not. Whether your dreams include moving across the street, across America or across continents, you can trust Coleman-Allied to go "that extra-mile" when you need it.See more
