**I ordered new furniture but received damaged items** In April, I purchased a power recliner sofa and loveseat, along with a 5-year extended warranty for a total of $4521.00. I reported several significant damages and defects, including:
+The recliner's wireless charger is overheating and charging slowly.
+There was a notable recall for units catching fire, raising serious concerns.
+I found cuts on the leather and a sharp metal piece almost protruding from the couch.
+The leather is peeling and fading, making the furniture look far from new.
+I was instructed to call and pay a technician $125.00 for an initial assessment, but the technician later said he couldn't provide a quote or repair until all materials were available. This repair process has dragged on for 7 months. **UNFAIR DEMANDS FROM THE SELLER** Instead of addressing the issue of the damaged product, the seller insisted that I must: 1. Find my own repair technician.
2. Cover the repair costs myself. -They imposed a restocking fee and a shipping fee, despite it not being my fault. -They are making me pay for their mistake.
Forcing customers to find and finance repairs for a damaged product seems to be an **unfair business practice**. The seven-month delay in resolving this issue suggests a **scam strategy** aimed at wearing down customers to abandon their claims. I share my experience to warn others against this frustrating and financially draining cycle. (Total bait and switch) I won't stop until they take back this BROKEN furniture. -Don't purchase furniture online from this seller.
I've found the quality to be subpar and prone to damage.
-It's not a worthwhile investment.
-I encountered poor service from the support team.
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Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
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