I feel cheated by the company after years of loyalty. Everything changed when they went into liquidation last year. I had ordered some clothing two weeks before their closure in July 2024. I needed to return two items due to poor fit and quality, so I paid for signed return postage. Just two days after their liquidation, they accepted and signed for the return, which is against the law. By law, the items should have been sent back to me. I provided messages and proof of the signature for the return, but they did nothing. The items were under £100, so I couldn’t claim back through my credit card either. What frustrates me is that they are now owned by a Turkish individual who was involved before the liquidation and are still operating under the same name and brand. They continue to sell last year’s stock, and my returned items might still be on their website. It’s not a large amount, but I am also out of pocket from the postage. To make matters worse, I’m receiving marketing emails from them despite having sent another complaint recently. It’s disappointing because I used to love their clothing, but based on recent reviews, it seems their quality and style have declined. I will not be purchasing from them again. Consider this a warning to others.
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Collectif specialises in vintage inspired clothing, spanning the 1940s, 50s, 60s, & 70s, across womenswear, menswear, accessories and footwear. Our retro clothing draws on our favourite styles from stand-out fashion eras; including the pin-up paradise of the 1950s and stylish Hollywood glamour. Designed in London by our in-house team, our collections feature a unique mix of bespoke prints, unique embroideries and timeless styles that have become synonymous with our brand.
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