As single owner/operated business I highly encourage you to look at options elsewhere.I've been with them for almost 2 years. Year 1: they screwed up payroll big time - did some adjustments to help ease the blow but still ended up costing a lot in taxes. They did compensate a few months which was nice.No direct rep.Year 2: I have a direct rep - yay. Was promised they would coordinate with their team.Yet still poor customer service from support team navigating their "wonky" system, general tax help, and individual tax (They are of course outsourcing this as well). Also big change in Year 2 was expecting hefty delays — when I recognized an error on their end they told me they'll expedite it to two weeks. It's been almost 4 months! Likely going to face large penalties because of this. Instead of increased savings I would've gained from using their service. My bottom line has suffered from their subpar service. Seems like they have brought on too many clients and we are just numbers in their system. As a small business owner it really hurts to be valued and treated as such. Especially after giving them the benefit of the doubt after Year 1 Plus: Price is decent because it's all overseas CPA's. Make sure to doublecheck their work — plenty of errors all over the place in forms, bookkeeping, accounting tables and quarterly estimates. Conclusion: Promised a do it yourself turnkey system with support versus a YOU have to literally do everything yourself system with subpar support and 0 accountability on their end.Not worth it.
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