After waiting a month for my package and sending a message to “ customer service” , I am told the package was sent to me and I should contact my local postal service. Upon looking at the tracking provided and contacting my postal service turns out the package was never delivered and was being sent back to Collectory. Only after I did research and shared with “ customer service” did I get a reply that I would be refunded once returned package received. Two weeks later and I’m checking on the returned parcel to come to a page with “ unknown error” . I’ve shared the screen shot with “ customer service” not hopeful. Poor poor poor
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